Cancellation Window: Orders placed on spiderhoodie-us.com can be canceled within 12 hours of purchase. If you wish to cancel your order, please contact our customer service team at team@spiderhoodie-us.com with your order details as soon as possible.
Restocking Fee: Please note that a $25.00 USD restocking fee will apply to all canceled orders. This fee will be deducted from the refund amount.
After the 12-hour window, cancellations will no longer be possible as your order will have already been processed for shipment.
We offer a 30-day return period for products purchased from our website. If you are unsatisfied with your purchase, you may return the item under the following conditions:
Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund, and the amount will be credited back to your original payment method within 5 business days.
Refund Timeline: While we process refunds promptly, it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.
Refund Status: If you have not received your refund after 5 business days, please contact us at team@spiderhoodie-us.com to verify the status of your refund.
We do not offer product exchanges at this time. If you wish to exchange an item, you will need to follow our returns process to return the item for a refund and place a new order for the desired product.
Certain items may not be eligible for return, including:
If you receive a damaged or defective product, please contact us at team@spiderhoodie-us.com immediately upon receipt. We will arrange for the product to be replaced or refunded at no additional cost to you.
Before sending any product back to us, you must contact team@spiderhoodie-us.com to receive the correct return mailing address. Items returned without prior approval may not be accepted or refunded.
If you have any questions or need further assistance with our returns and refund policy, feel free to reach out to our customer support team at team@spiderhoodie-us.com. We are here to assist you.
Thank you for shopping with SpiderHoodie-US.com. We value your business and strive to ensure you have a positive experience with our products and services.
Street style that breaks the mold.
We offer unbeatable prices, worldwide delivery and wide range of items.
© 2024 Spider Hoodie US. All Rights Reserved.